How to complain and win

I really should set up a website to advise people how to complain successfully... I've just got BT to waive their early termination fee for us terminating our contract early. It wasn't a huge amount of money at £44 but it was the principle considering I had been advised by a BT employee who was waving the "we can do it cheaper for 12 months" carrot on the phone... I specifically asked her "are we still in contract?" to which she replied "no, you are free to leave BT any time with no charge"....

So I did and signed up for Post Office broadband which is "considerably" cheaper

Needless to say I launched myself into a low orbit when they sent me an email stating that they were sorry to hear I was leaving BT but did I realise that they would have to charge me £44 for the privilege because of early termination.

So I officially complained and got back an email stating that there was nothing they could do their hands were tied and it was because I had terminated early that they were levying the charge... So I reloaded and fired off a carefully worded email in which I metaphorically dropped a tactical nuclear device in their laps which of course was ticking loudly...outlining their appalling service and giving dates for every visit and names of every person I had ever spoken to in BT.... the list was long and meticulous.

a day later I received an email stating they were very sorry and all charges were being waived as a gesture of goodwill..... re.....sult !!!

As usual...

My darling wife has talked me around to the Snowdonia Marathon, I might even take my mountain/road hybrid bike and travel the course with her... it's very hilly and I know the route pretty well having walked around and up Snowdon and the surrounding area lots of times... she swung it.... by saying they have a really good time after the race which inevitably involves beer and curry.... sounds like my kind of Marathon !!!


We are actually going to make a couple of days break with it the only thing that bothers me having lived in North Wales for a while is that October can't be guaranteed for anything weather-wise .... Hopefully the sun will shine and bizarrely Andrea should do a lot better on the course time wise because there are less clinically insane people who want to run around Snowdonia mainly because it's not known for its glass like flatness .... apparently mile 22 is a real killer.. I'll probably have trouble getting up it on my mountain bike let alone Andrea struggling with her legs.... it's fairly common for 99% of runners who hit this hill will start to walk.... so no shame there... but it's in October.... a while to go yet before it's upon us.... Andrea is going to book the Hotel early though to make sure we get a room.....

it's a stunning hotel

I've driven past it a few times on my jaunts up the mountains, never needed to stay there because I used to live not far from all the really pretty places in Snowdonia.... should be a good weekend.... I might even get Chris my mate to join us... although I think he will be more interested in the beer and curry than the running..... :)

Well the marathon bug has bitten

Andrea has entered herself to do the Snowdonia Marathon in October, I'm not overly happy about it and I've told her as much, because now she'll be busy training for that Marathon and there I was thinking after the London Marathon I might actually get to see something of her... I'm not against her running one bit, but Marathon training takes up so much time and she doesn't have very much of it, so somebody has to take a hit....

I don't know maybe I should start actively go out rock climbing every other night for a few hours.... Oh I can't I've got to look after the kids.... I forgot... yes you've guessed it I'm going ever so slightly mad stuck in the house day in day out.... Ahh well things can only improve I guess...

Off to cut the grass and make the house look respectable...... sigh